On hold, til death (or email) do us part

Apparently, marriage is contagious. I discovered this today whilst having my second of four conversations with my newly appointed Senior Advisor from Apple. My problem has been escalated and I am in the hands of a very knowledgeable man. He is. I know because I couldn't understand half of what he was talking about and yet he managed to guide me through the process of booting, rebooting, organising a test user, arranging a test email account, removing an application from a package, installing an application from a package and more. I still don't have email, but I feel pretty sure that we are getting closer all the time. If nothign else, I am convinced that all avenues are being exhausted.

All of this booting and rebooting and unpackaging leaves a lot of dead time on a phone call. You know that time while you're waiting for the wheel to spin around and the whirring to stop and you can hear each other breathing down the line. So we chatted. About how lots of guys in the office are getting married or are newly married. About how they chat about the various challenges. About how the older guys in the office laugh at them and tell them they'll be fully trained and domesticated in a few years.

It was a lovely human moment in the middle of a technological nightmare. Surrounded by bits and bytes and incomprehensible gobbledy gook, it was just... nice. He even managed to take my mind of my major stress for a moment or two as we discussed the use of snoring as a weapon during marital disputes. I suggested he use the snore power for good not evil, but we couldn't actually work out a good use for snoring.

There's no real point to this story. Except to say that I'm (hopefully) nearly there. And I really appreciate the assistance - and the humanity - of the geeks at Apple. Computer AND people skills. No wonder he's married.

[image: LicoriceWits/etsy]